Here is what some past clients had to say about their real estate experience:

 ~  From Buyers ~

-We were seeking a realtor who would "stick with us" no matter how long the process of buying a house, you assured us that you'd not give up and you were true to your words. When we bought our first house, we went through several realtors over 6 months because they quit on us. Brian is an excellent realtor, he is very knowledgeable about the housing market and the areas we were looking. He's very honest and up front. The front desk person was always pleasant & helpful and Tammy was available to fill in when needed. There was never a long wait for answers to questions we had. You stuck with us for over a year during our "short sale" experience. We sincerely appreciate your kindness and dedication. - Hilary & Adam

-Operates in a professional manner. Consistant - does not fail to follow through. Is a good knowledgeable agent. Met my expectations. - Glenn

-Great service & attention to our needs. Willing to work with our changing schedule. Dedication & desire to assist us in getting a house that fits our needs. Based on our prior buying/selling experience, this was the best. Glad to do business with you and will recommend you to all. - David & Melissa

-You're very calm. You're not pushy. You say just enough so that we felt confident about our decision. Many years of experience, knowing the market well, respond quickly - these are some of the qualities that we really like. You made the experience comfortable. "If you want a good realtor, call Brian". - Cindy

-We have consistently viewed your demeanor as professional. Your level of knowledge & experience are very evident. You were always available & unlike some others you never dropped the ball. You were different because of your follow-through, patience, and persistence (we emphasize persistence). Thank you for everything! - Dan & Laura

-Our first impression was the genuine caring attitude, professionalism, which did not change through out the process. The responsiveness from both Brian & Tammy & all the others who were referred to us (home inspector & mortgage broker) everyone was exceptional. Brian even took the time to be sure we were getting the best home owners insurance. If you are a first time home buyer, Brian & Tammy are the people to work with. We were overwhelmed with just the thought of buying a house & then we met with Brian & he assured us that he would guide us through. We were never pressured to make a decision. He was never late & always returned calls. - Sharna & Lance

-Dependable; no pressure; experienced professional; great guy to work with. - Rich & Sue

-Very punctual & professional; excellent communication; always follows up on emails. I feel Brian was very honest & was looking out for my best interest. Your office staff was very friendly & professional. The paperwork process was a breeze. Everything was in order & ready to review & sign which avoids long waiting. As busy as Brian was, he always found time for me. Thanks Brian. - John 

-Brian was great from the get go. With the help of Brian & Tammy we found our home which we love so much. It's so nice to come home & enjoy the nice area of East Granby. Brian was very professional & honest. He explained each & every process & made it so we understood everything making the process much easier to follow & understand. We are very happy with Brian & Century 21 & will pass along our awesome experience to anyone we know or who may ask. - Steve & Claudia

-We would like to thank the both of you for all the hard work you guys have done for us during our interesting home search.  It's so nice to see there are still people out there that do care and still treat people the way they should be. You have shown us that true and honest people still exist. We started out on the quest for just a rental. You guys could have pushed us aside because we were not looking to buy a house, but instead you guys stuck with us and treated us the same way you would have if we were buying a house. Now look at us finally in our own new home. We will be sure to keep in touch and will pass along to others the good experience we had with the two of you. 

-Same as the first time, but even more positive. That's why we used your services again 3 years later.You were the most detailed of any, great follow up, always in a very timely manner. We felt like we were your number 1 priority. Thanks for everything Brian! - Stephen & Abigail

-Very professional & knowledgable; very knowledgable about the properties in the area; no sales pressure at all; willing to meet with us anytime to work around our 2 year old's nap schedule; check in our house while we were away for several months; thank you for finding us our home. Your staff is the best! - Roz & Sean

-Impressed by your knowledge, professionalism, and openness. I liked your use of technology to review properties and to take care of paperwork. You also recommended some excellent people to work with. Got a really good house for a really inexpensive price (in other words - a miracle). Very satisfied with everything. Great experience! - Jim

-Very professional, you took the time to assess my needs & wants to see how best you could help. You listened & respected what I was looking for. You didn't push a property or a feature that I was not looking for. You were a professional team, always on top of things & never hesitant to speak to me or meet with me, no matter the day or time. Thank you for a fantastic experience! You explained everything so well and helped me through the process. - Kristen

-Brian, I want to thank you for all your help throughout the search. You were very responsive to my questions and I appreciated that much more than words can convey. I will definitely recommend you to others. - Iola

-Very professional, interested in really helping me find a house that is right for me. Professional, no pressure, knows the market, and knowledgeable about houses in general. Very patient, very professional, worked with my schedule. Brian, you were great. You really helped me find the right house for me. Thanks!  - Lauren

-Brian has a way of letting the buyer make their decision without pressuring them but still providing his tremendous expertise. Brian's work ethic is amazing compared to other realtors. The amount of respect & professionalism that Brian provided makes him a cut above others. He is relentless with ensuring all questions are answered & the process goes professionally. Could not ask for anymore customer service. He even contacted me on Sundays. With the huge decision as buying/selling a home, it is essential to have a realtor that has a strong knowhow & professionalism. Brian far surpasses this criteria. - Richard

-We thought you knew your stuff. You were very patient. Your reputation is very positive. You are easy going & willing to make small changes to help your client. Brian's super nice, professional, is well known & liked by the industry. He got it done. Your team is wonderful to work with. - Nancy & Andy

-Brian seemed professional and experienced when we first met him - this didn't change. He was very accommodating and always gave his honest opinion. He was available all the time and never put pressure on us to tour houses when we were busy. - Steve

-You were very professional and experienced with the housing market. You were knowledgeable with the homes and their construction and the different options each one offered. You were much more patient than other realtors and explained everything out in detail. When referring you to family & friends I will tell them, "When your ready to start looking, I have the right man for the job." - Mike & Julie

-Our first impression was not so good in the beginning because we felt like we would be judged by our age. Most realtors never took us seriously. However, Brian changed that!! Brian seemed very knowledgeable and very honest. I don't like when someone beats around the bush and that he didn't. We are thrilled that we picked Brian to work with. - Sheena & Paul

-Brian is great! He works with your schedule and really tries to find what you are looking for and always seems to have you in the back of his mind when he is in the field. I was very pleased that you worked "with" me. As a first time homer owner, it is scary to make such a big purchase & decision. You did all you could through this process and now I have my home! Thank-you! - Sarah

- Brian works for you, very nice, we only had a great experience with him. House showings were always within days of us telling you about them which was nice since we wanted to find something ASAP. We kept the "Just Sold" postcard that our neighbor gave us. Nice touch! We will be telling all of our friends about you! - Josh & Melissa

- Your professional and easy to deal with, and yet hardworking. He is always there and willing to make necessary changes to be there. This is my guy and I would use nobody else. Brian is a rock. - Adam

 ~  From Sellers ~ 

-This was our fourth home sale with you and you have been consistent with your services. You are not pushy, very reliable, well informed with local market. Going above and beyond w/ stager, professional photographer and ability to capture relocation market. - Annie & Kyle

-I was very impressed with your opening approach. You kept us updated weekly on showings and responses-good or bad. I have told other people your team did the best they could in this market. As I said Brian 7 Tammy if you and your families want to come to Myrtle Beach you are more than welcome to stay at our home. Thanks for everything - Hank & Marilyn

-I needed my house sold asap. The previous realtor was not attentive, you were, thank you Brian. Use Brian Banak-he does a great job helping to get the home "market ready". Everyone is friendly there. - Jean

-I was impressed with your knowledge of the market and your truthfulness of facts. You always respond to our inquiries in a timely manner. Always prompt, curtious, helpful, and timely. Keep up the good work. Very professional. - Dan & Marge

-Very professional knows what he is talking about! I can trust you. He has lots of experience. You kept your promises! - Michele

-Agressive in a very professional way. I needed total guidance to sell my house. I appreciate all the help I received. Every detail was taken care of. Very easy to work with and very considerate - hard working and cares. Returned phone calls in a timely manner. Made me feel very important in my time frame to sell my home. Thank you very much Brian for you and your team for working so well together (everyone wants to feel special)! - Paula

-You are highly focused on the individual and their needs. You aren't distracted. You are very informed on market conditions. Every member of your team always followed through unlike other agents sometimes don't do. - Matt

-"He is way too quiet and shy, he will never be able to sell my house." However, I learned you are a good listener. Brian knows how to sell houses and he gets it done. Phone calls are always returned quickly. I brag about you Brian. I don't know how you do it, but you get it done quickly and professionally in a short amount of time - especially in a terrible housing market. It is a pleasure to work with you. - Diane

-Easy to work with and uses a clear strategy. Presents a clear plan to sell your home. Great honest realtor. Thanks for all the help and hard work! - Heather & Darren

-Professional, not pushy or too aggressive. You have a system and a team. 1. Hire stager. 2. Hire photographer. 3. Individual website & email blast. I talk about how many realtors/brokers I deal with and how you have a system unlike others. I also mention your experience & that you are a full time real estate professional. I have not met another realtor with your system & professional team. I loved working with Tammy. Your receptionist is very sweet & professional. Both are a great reflection on you. - Janice

-You were great - no, still great! I stopped in the office alot and you didn't mind. - Ray

-Original market analysis was well done-suggestions & use of stager was helpful. I liked the fact that Brian gave me written feedback on house showings & opinions of buyers. Brian is professional & returns phone calls. He marketed my house very well & listed it at a realistic price. I live out of state & Brian & Tammy were good at getting paperwork to me. Brian got repair quotes for me & met people at the house so I did not have to make the trip to Suffield. Brian did a great job! - Pat

-Brian is truthful & informed about the current market; takes a personal interest; serious, dependable & knowledgable. I also appreciate your efforts & persistence in finding me my next residence. - Sandra

-You gave us the right amount of "space" before our listing. Not pressuring us, but keeping us well informed. I would strongly recommend you. You would definitely get the best price possible for a home & are pleasant to work with. We did not realize how important staging would be. All members of your team were excellent. - Geraldine

-Different from other realtors because of his accessibility and in depth knowledge of the local real estate market. I would tell family & friends that he is the number 1 agent in town and will get your house sold! - Maureen

-Quiet & soft spoken. Brian didn't give up or roll over. Stuck with me & my desires. Outstanding realtor & great guy. Great job! - Henry

-Very good "first impression". At all times you were informative & patient with us. You made things very easy for us. You were always available to us. You were very helpful in a difficult time for us. Thank you for your professionalism. - Bert

-I was told realtors always work for the buyer & not the seller, so I was cautious in the beginning, but you made us feel you were working with us & made us feel very comfortable in talking freely & openly with you. Very knowledgeable and not pushy. Ready to listen to us and logically explain everything. Very patient. We really enjoyed working with you. You were very considerate and understanding. We felt you were giving us good & true advice and that you were working with us to help sell our home. - Bina

-Honest & hard working. Willing and able to help in ways in which the ordinary "real estate agent" is not. Brian does not say "bye" once the sale or purchase is concluded. He found me someone to help clean out the home. Keep up the good work! - Ray

-Brian Banak is one of the most professional people with whom I have dealt. He is responsive, knowledge, and personable. I felt confident that he was representing our best interest at all times. I have, and will continue to recommend him to all my friends and relatives. - Christian

-Professional, competent & honest; network of contacts, as far as, vendors, handymen, etc.; willingness to really HELP me; I would tell my family & friends that I worked with this awesome realtor who helped me with a difficult situation - selling long distance. Wow!; If there was an industry award for customer service, I would recommend Brian for it. - Jeanne

-Consummate professional - both before & after. Solid knowledge of the current marketplace. Proven ability to produce results. When the deal got complicated, you were there to listen, counsel and take required action. - Bill

-Brian was professional, prepared & ready to show us why he was the realtor to sell our house. Brian was the only realtor to show us his past sales & showed us his system to sell the house. He had a plan from the day the house was listed. Very professional. We tell people that Brian is a "machine". He doesn't just list a house, Brian sells your house. We love Brian's list of referrals. We were always happy with the professionals he refers. Brian sold our house in 7 days! The experience was great. - Amy & James

-We thought you were well organized, informed and very knowledgeable about the market. We thought you were very high tech. We liked having our own website. We received wonderful customer service. The referrals you gave after our inspections were great. Our expectations were exceeded because our house sold in a shorter time then we thought it would. - John & Debbie

-Very professional, no pressure. You were easy to get along with - willing to work with us. - Sue & Rich

-I would tell my friends not to look any further because they could not do any better than you. From the front desk to yourself, I could not find anywhere that would have given me any better help than you! I'm not liable to make another move for awhile, but I sure hope that Brian is still around when I do! - Tom

-I would tell family & friends that you would absolutely do your best & be honest with your opinions based on experience & market values. You are different from other realtors because of your "kindness" & "patience" & your willingness to tell me the negative & positives about our property. I sincerely appreciate you Brian! - Della

-Brian was outstanding to work with. He was always very kind, never complained.

-Brian does a great job. I feel lucky to have had him represent me.

-Professional & diligent, very "service" oriented; consistent with communication; exceeded in performance. - Charlie & Maureen

-Many realtors appear to be only interested in a commission. Brian does not put his interests before his clients. He is trustworthy, experienced, and detail-oriented. He sold my condo in about 3 weeks!!! - Carol

-You were quite and sincere, very knowledgeable. You have an honest attitude about you. You are very professional and dependable and especially prompt to seller calls. Thank you for your guidance and services. - Roland

-Quiet/all business. After we got to know you we saw the "fun" side but still appreciated the "business" side because you got it done in a direct way. You don't get emotional about it and know the market so well that it feels good to trust and let you deal with it. - Kristen & Rich

-Professional, thorough, fast-paced, experienced and above all pleasant. I would tell my family and friends "High market share due to the way he conducts business" and then highlight how easy it was/is to work with you. We had a contract in less than 10 days. - Bryan & Erin

-You know what you are doing and are efficient. I was impressed with all the marketing efforts from the virtual tour to the flyers and CDs for prospective buyers, card mailing, etc. I could not have asked for better customer service. It was a pleasure to have worked with you. - Uzma

Here's what past clients & others have to say:

- We want to express our sincere gratitude for the important role that you played in placing our Bright Star in the sky! Our private-duty in home health care business would not be opening next month without your professional guidance. Again, thank-you! - Bob & Heidi

- Every single one of your listings are absolutely gorgeous! I've never seen an agent whose listings were so immaculate and beautifully decorated - every one of them! - Patricia

- Brian, Thank you so much for going out of your way for me. I really appreciated how you followed up to see how things were going. You made me feel like I was your client. Della was very fortunate to have you as an agent. I am truly grateful for your thoroughness, thoughtfulness, and professionalism. I have and will continue to recommend you to everyone I know. - Nat

- I want to thank you for all of the treats that you leave at our doorstep. I love your most recent treat...the calendar. I must say that you are one of the best business men that I know and it shows in your reputation. - April

- Hello Brian, wanted to let you know that I was reading Hartford Magazine and noticed you were listed as the top realtor in Suffield...Congratulations Brian...this comes as no surprise to me...you're really good at what you do...again, congratulations!!! - Matthew